Membership Terms
and Conditions
The
following Terms and Conditions describe
the membership
benefits and services provided by AAA
MountainWest and are not necessarily
the same as those offered by other
AAA clubs. They are subject to change
and
revision without notice. Please see also our website term & conditions.
Emergency
Road Service
We ask that you stay with your vehicle
at the time of service. However, exceptions
may be made depending on the circumstances.
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SCOPE
OF SERVICE |
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AAA selects contract facilities for their ability
to handle service calls, but we cannot guarantee that these facilities will always
have the equipment to provide the required service. When your
vehicle cannot be made operable, towing will be provided in accordance
with AAA MountainWest’s towing guidelines, one (1)
tow per disablement. When the service requested is excluded from
AAA MountainWest coverage, we will attempt to secure assistance
through our provider network to which the member will pay prevailing
commercial rates.
Contract facilities are independent businesses and are not employees
of AAA MountainWest or its affiliates. Responsibility for loss,
damage or unsatisfactory workmanship remains with the facility
providing the service. AAA MountainWest will assist by mediating
unresolved issues.
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ALTERNATE
SERVICE |
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If you call 1-800-AAA-HELP (1-800-222-4357) and AAA MountainWest
service is not available, AAA MountainWest contractor
access is restricted (some national parks, toll roads, limited access
highways) or a service provided in MountainWest territory is not
avilable in another location, AAA MountainWest will provide reimbursement
for covered services at the prevailing commercial
rate for the region. Reimbursement on restricted access roads may
be limited to the cost of towing the vehicle to the nearest exit or
responding garage, at the member’s discretion. If AAA Mountain-
West service was available, but not requested, reimbursement may
be limited to the amount AAA MountainWest would normally
have paid for the covered service.
Request for reimbursement consideration must be received in writing
by AAA MountainWest with the appropriate documentation
within 60 days of the service date. The request should include
an original itemized receipt from the service provider, listing the
member’s name, vehicle and services rendered. AAA Mountain-
West may deny compensation if the member has already received
or will receive reimbursement through other sources. Delays in
service response are sometimes unavoidable due to high demands
for service, weather conditions and heavy traffic. Alternate service
sought due to such delays may not be reimbursable. Reimbursement
for services, including services received outside of AAA
MountainWest’s club territory will only be considered for those
membership services, which AAA MountainWest provides without
charge. Reimbursement will be considered for breakdown service
received only in the U.S. and Canada. Certain terms, conditions
and exclusions apply and are subject to change without notice.
When reimbursement is provided one service call will be deducted
from your four allowable service calls per year. Reimbursement is
not provided for such expenses as taxi services, telephone calls,
rental cars, etc. Reimbursement considerations should be sent to
AAA MountainWest, Member Services, Attn: ERS Reimbursements,
P.O. Box 4129, Helena, MT 59604-4129.
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Limitations and Exclusions |
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Services not provided
1. Towing abandoned vehicles, recovered stolen vehicles, illegally
parked vehicles, or damaged vehicles to a disposal facility
or to any other location where the intent is to sell or dispose of
the vehicle.
2. Vehicles not accessible from a normally traveled and
established thoroughfare.
3. Service when street or weather conditions do not allow
safe movement, especially on non-paved roads.
4. Removal or installation of snow tires, snow chains
or other like equipment.
5. Shoveling snow from around vehicle, or clearing a
road or driveway.
6. Repairs, diagnosis, batter y charging, tire repair,
parts or deliver y of parts, which may require additional
payment.
7. Service when the disabled vehicle cannot be safely
reached and properly serviced without damage to either
the disabled vehicle or to the service vehicle. Loaded
vehicles, which may require special equipment or which
may cause providing service to be dangerous.
8. Vehicles modified (lowered, lifted, oversize tires, etc.) in ways
that inhibit service.
9. Service to taxicabs or limousines.
10. Fuel beyond that needed to get the disabled vehicle to the
nearest open service station.
11. Towing or reimbursement for towing of vehicles that are not
disabled and/or removed or impounded from private property.
12. Towing, storage or impound charges for police-directed
tows for violation of laws or ordinances.
13. Locksmith services used for anti-theft devices such as “The
Club”.
14. Towing and/or extrication of flatbed vehicles designated
one-ton or larger.
15. AAA Plus RV: Service to travel trailers or fifth wheel
trailers not equipped with living quarters.
16. AAA Plus RV: Horse Trailers, except for those with full living
quarters with livestock removed.
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Automotive
Benefits and Services |
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Approved
Auto Repair
Show your AAA membership card at any Approved Auto Repair facility and receive
these benefits:
Written Estimate: Provided
upon request, which cannot be exceeded by 10% without
member authorization.
Guarantee: A
guarantee for the effectiveness of repairs, parts,
labor or components for 12 months or 12,000 miles,
whichever comes first, unless otherwise indicated on
the repair order. The member must be advised as soon
as this is determined by the approved facility. This
must be documented in writing.
Replacement Parts: On
request, any replaced parts will be made available,
excluding parts to be returned to the manufacturer
under warranty or exchange policy.
Dispute Resolution: The
repair facility will cooperate fully with AAA in the
investigation and resolution of any dispute involving
the facility and an AAA member, and abide by AAA’s
decision.
Maintenance Inspection:
On request, the approved facility must perform a maintenance
inspection, at no additional charge, when servicing
the member’s vehicle. Member must produce a valid
AAA membership card.
Accident-Away-From-Home
Protection
Accidents that occur more than 100 miles from home can result
in unexpected expenses. Trip Interruption protection takes away
some of the financial burden if a member’s vehicle is inoperable as
a result of a traffic accident. Basic members are eligible for up to
$250 reimbursement and AAA Plus or AAA Plus RV members for
up to $700 reimbursement for the following services (occurring
within 72 hours) while the vehicle is being repaired: local meals
and lodging, commercial car rental and commercial transportation
to travel destination.
Conditions for reimbursement:
1. Membership must be fully paid at the time of the traffic accident.
2. The accident must occur more than 100 miles away from home.
3. The member must be present in the vehicle when the accident
occurs.
4. The vehicle must require repairs to make it operable.
5. Covered services must be used and paid for by the member.
Coverage ends 72 hours following the accident, or when the vehicle is repaired,
or when the travel destination is reached, whichever occurs first. Reimbursement will not automatically equal $250
or $700 for AAA Plus or AAA Plus RV members. The member will
be paid only for covered services used and paid for within the coverage
period. Reimbursement amounts are subject to change at any
time. Approved claims under the program will be paid by check,
directly to the member
The term “accident” means the actual colliding of a vehicle with
another vehicle or object (not mechanical failure). “Local meals
and lodging” must be purchased in the vicinity of the accident and
station, garage or body shop where the vehicle is being repaired.
“Commercial car rental” refers to a four-wheeled, motor driven vehicle
obtained from any bona fide vehicle rental agency. “Commercial
transportation” refers to scheduled trips on a common carrier
that has been licensed to carry passengers for hire.
Please follow these steps to receive reimbursement.
1. Report the accident to local, county or state police, and obtain a copy of
the police report.
2. Secure itemized and receipted bills covering vehicle repairs, or proof that
the vehicle was a total loss.
3. Secure itemized and receipted bills covering local meals and/or lodging, car
rental and/or commercial transportation.
4. Request claim report from the Member Relations department
of AAA MountainWest.
5. Submit the claim report, police report and original itemized
receipts, within 60 days of the date of the accident, to: AAA
MountainWest, Member Relations, Attn: Trip Interruption,
P.O. Box 4129, Helena, MT 59604-4129
Reimbursement does not cover:
1. Member/driver convicted of driving under the influence of alcohol or narcotics.
2. Meals, lodging or transportation provided by relatives or friends.
3. Insurance fees for commercial car rental.
4. Trailer rentals.
5. Expenses for any service used 72 hours or more after the accident.
6. Fuel
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Legal
Benefits and Services |
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Theft-Reward
Protection
The AAA theft-reward sticker gives warning that the Club will pay
a $1,000 reward for Basic members and $2,000 for Plus and Plus
RV, for information leading to the arrest and conviction of anyone
stealing a member’s automobile. The reward will not be given to a
member, his/her family or a relative of the member/vehicle owner.
We recommend the sticker be displayed on the outside, lowerfront corner of the passenger window.
Legal Reimbursement
AAA will help reimburse you for legal expenses if you are arrested and
tried for violation of a motor vehicle law or ordinance for which you are
convinced the charge is unjust. The membership must be current and
fully paid at the time of the citation.
Legal Reimbursement Schedule
of Payments
Defense of manslaughter charges - $500 (if appealed, an additional
$400)
Defense of reckless driving charges - $150 (if appealed, an additional
$100)
Defense of driving to endanger charges - $150 (if appealed, an additional
$100)
Defense of hit and run charges - $150 (if appealed, an additional
$100)
Defense of traffic violations - $75 (if appealed, an additional
$75)
Up to a maximum of $1,000 in legal service reimbursement will be considered
for AAA Basic members. Up to a maximum of $1,500 will be considered
for Plus and PlusRV members.
To process your claim for covered expenses, AAA must receive
within one year of the charge(s):
1. A completed claim form or letter with the same
information with attorney’s signature.
2. A dated receipt from your attorney.
The claimant’s membership must be in good standing at the time
of the charge(s).
The amount of reimbursement is not intended to fix the fee
charged by an attorney for your defense. AAA will not assist in the
selection of an attorney.
Reimbursement does not cover:
1. Legal services required for any violation involving alcohol or narcotics.
2. Legal services required for any violations involving driving on an expired,
suspended or revoked license/registration; or for failure to appear on prior
violations.
3. Members traveling in commercially-licensed vehicles.
4. The bringing of suits or collecting claims.
5. Persons who are not members of AAA MountainWest
6. For the payment of fines, court costs, witness fees and photos.
Privileges & Limitations
Roadside Assistance (RSA) will be provided without charge for an
eligible vehicle by the nearest AAA service facility. The service call
will include one round trip per disablement plus reasonable time
to complete the service. These services are provided to put the
vehicle in driveable condition. If these attempts are unsuccessful
after reasonable effort by the service person, the towing service
provision will apply.
AAA selected RSA facilities can handle service calls, but we cannot
guarantee that these facilities have parts or equipment to make
repairs. In the event that AAA RSA is unavailable, the dispatch
center will assist members in obtaining appropriate commercial
service. During severe weather conditions, civil disturbances or
national emergencies, AAA reserves the right to temporarily suspend
service to members who are in a place of safety. RSA facilities
are independent businesses and are not employees or agents of the
American Automobile Association or its affiliates. Responsibility
for loss, damage or unsatisfactory workmanship remains with the
facility providing the service. The club will assist in resolving any
complaints that may arise in the course of AAA service.
We Appreciate Your Comments
AAA MountainWest is committed to total member satisfaction,
and we’re dedicated to providing extraordinary products and service.
Your comments will help us determine which products and
services to offer, so we can continue to exceed expectations. Please
send comments via AAA.com or by mail to: AAA MountainWest,
Member Communications, Attn: Comments, PO Box 4129, Helena,
MT 59604-4129. Should you have any questions regarding
your membership or require additional information, please call
800-332-6119.
AAA MountainWest reserves the right to cancel a membership for
nonpayment of dues or for any other reason deemed to be in the
best interest of the members of AAA MountainWest. All membership
benefits and AAA insurance discounts, including automobile
and travel medical insurance coverage included with membership
or purchased separately through AAA, terminate at the time a
membership is cancelled. AAA reserves the right to discontinue or
change benefits or services at any time, without further notice.
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